Business English

Chapter 1:Company Profile
Lesson 1

• Words and expressions that briefly describe the mission and main activities ofa company. Practice : Describe the company you work for

Chapter 2:Grammar Review
Lesson 1

• Present Simple/Present Continuous

Lesson 2

• Future Tenses
  

Lesson 3

• Past Simple/Present Perfect
  

Lesson 4

• Modals of obligation and necessity
  

Lesson 5

• Modals of obligation and necessity
  

Chapter 3:Presenting your Company
Lesson 1

• Presenting your Companyto a potential client
  Developing a short Presentation Plan
  

Lesson 2

• Practice: Give us a short presentation of your company
  

Chapter 4:Business Plan writing
Lesson 1

• Main parts of abusiness plan
  Words and Expressions used in business plans
  

Chapter 5:Business Plan presentation
Lesson 1

• Presenting your Business Plan to a target audience
  

Chapter 6:Defending your opinion
Lesson 1

• Defending your Opinion in a professional manner.
  Develop and present arguments using appropriate business vocabulary
  and expressions
  

Chapter 7:Change
Lesson 1

• Words and expressions that describe market trends and change
  Discussion – examples of recent trends and changes in business
  

Chapter 8:Business Meetings
Lesson 1

• Taking part in meetings: clarifying and interrupting.
  Common words and expressions used in a business meeting
  

Lesson 2

• Taking Part in meetings: disagreeing in a polite business manner
  

Chapter 9:Quality Control
Lesson 1

• Words and Expressions to talk about quality and quality control
  Describe different methods and tools used to ensure the delivery of a quality product or service.
  

Chapter 10:Business Reports
Lesson 1

• Writing a short report: Main Parts of a short Business Report
  

Lesson 2

• Writing a short report–Practice: write a business report for your own company
  

Chapter 11:Customer Service
Lesson 1

• Words and Expressions used when serving a customer.
  How to deal with difficult customers and complaints
  

Chapter 12:Business English Telephone skills
Lesson 1

• Providing good service through the phone
  Dealing with difficult customers on the phone
  

Chapter 13:Business Letters
Lesson 1

• Writing a professional business letter
  Dealing with customer complaints in writing
  

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